What information do I need when I call for a tow?

Provide the vehicle's location with specific cross streets or landmarks, the year and model, whether it rolls or has locked brakes, and the destination address so the driver arrives prepared with the right equipment.

How is my car secured to the tow truck?

Wheel-lift systems cradle the front or rear wheels and lift them off the pavement, while flatbeds allow the entire vehicle to rest on a flat surface, and both methods use chains or straps to prevent movement during transport.

What happens if my vehicle is all-wheel drive?

All-wheel-drive vehicles often require flatbed transport because lifting only two wheels can cause the drivetrain to turn and create transmission damage during the tow.

When should I call for a tow instead of trying to drive?

Call when the engine overheats and won't cool down, when warning lights indicate transmission or brake failure, when a tire is destroyed and the spare is missing, or when continuing to operate the vehicle could cause additional mechanical harm or leave you stranded in a worse location.

How long does it take for the tow truck to arrive?

Arrival time depends on current call volume, your location relative to the truck's position, and road conditions, but drivers coordinate timing and updates once dispatch confirms your request.

Light-Duty Towing

When your car, SUV, or passenger vehicle stops running safely on the road, continuing to drive can cause more damage or leave you stranded in an unsafe location. Feller Towing & Recovery INC handles light-duty towing for vehicles that need safe transportation rather than continued operation. You call, explain where the vehicle sits and where it needs to go, and the towing process begins with clear coordination from pickup through delivery.

Light-duty towing addresses breakdowns, mechanical failures, collision damage, or any situation where a vehicle cannot safely reach its destination under its own power. The truck arrives, the vehicle is secured using equipment matched to its size and condition, and transport begins with attention to preventing additional stress on suspension, drivetrain, or body panels.

Call Feller Towing when your passenger vehicle becomes disabled and provide the pickup location and intended destination.

Your vehicle is loaded onto the tow truck using either a wheel-lift system or flatbed depending on the vehicle's condition, drivetrain layout, and the specific situation. Front-wheel-drive cars with rear-end damage are often lifted from the front, while all-wheel-drive vehicles or those with transmission concerns may be placed on a flatbed to avoid drivetrain rotation during transport.

Once secured, your vehicle travels without its wheels turning on pavement if loaded properly, and it arrives at the repair shop, your home, or another specified location in the same condition it was in when loading began. You no longer face the risk of further mechanical damage, unsafe roadside waiting, or the uncertainty of whether the vehicle can make it another mile.

Light-duty towing covers transport to repair facilities, but it does not include diagnostic work, parts replacement, or mechanical repairs once the vehicle reaches its destination. Those services happen separately after the vehicle is delivered and evaluated by a technician.

What information do I need when I call for a tow?
Provide the vehicle's location with specific cross streets or landmarks, the year and model, whether it rolls or has locked brakes, and the destination address so the driver arrives prepared with the right equipment.
How is my car secured to the tow truck?
Wheel-lift systems cradle the front or rear wheels and lift them off the pavement, while flatbeds allow the entire vehicle to rest on a flat surface, and both methods use chains or straps to prevent movement during transport.
What happens if my vehicle is all-wheel drive?
All-wheel-drive vehicles often require flatbed transport because lifting only two wheels can cause the drivetrain to turn and create transmission damage during the tow.
When should I call for a tow instead of trying to drive?
Call when the engine overheats and won't cool down, when warning lights indicate transmission or brake failure, when a tire is destroyed and the spare is missing, or when continuing to operate the vehicle could cause additional mechanical harm or leave you stranded in a worse location.
How long does it take for the tow truck to arrive?
Arrival time depends on current call volume, your location relative to the truck's position, and road conditions, but drivers coordinate timing and updates once dispatch confirms your request.

Vehicles That Need Safe Transport Instead of Driving